NIGHTMARE FROM START TO FINISH!! DO NOT USE THEM!!
Shawn Stevens
Submitted this review about
Liberty Moving Group
Review made Live: 7/1/2012 12:41:00 AM
I CANNOT BELIEVE THIS COMPANY HAS A 4 STAR RATING! I did TONS of research and used Liberty Moving Group despite several unsettling reviews. We decided to use them because their price was at least $1000 cheaper than any other company quoted (per cubic foot and by weight)! Many of the complaints were about being charged a totally outrageous amount more money than their quotes I figured the complaints were from people who were not thorough on their inventory, I WAS WRONG! I gave Liberty Moving Group a tremendously accurate inventory of everything being moved, down to the exact amount of boxes (with the measurements of the boxes since they were all the same) & descriptions of the furniture we had, down to the vacuum & artificial standing plants!! I asked about "hidden charges" like long carry fees or anything else that might change the quote. Alexis was very good at reassuring me everything was fine and there should be no unexpected charges. The movers were fast but messy, leaving empty soda bottles, tubes, and tape everywhere. Once the truck was all packed the guy in charge came over and told me we had used much more space than they had planned (even though my inventory was accurate) I had a notebook with an inventory of what was in each numbered box we had packed, that is how thorough i was throughout the entire process of moving! The movers put a sticker on each piece they put in the truck and argued that we had almost doubled the inventory of what was quoted and THAT WAS WHY our estimate is jumping from $2350 to $5900! MORE THAN DOUBLE! WHAT?!? We were in total shock and reluctantly signed their inventory sheet/contract. What were we going to do, have them unload the truck and call off the move? My job had already hired someone to replace me! Then, as if that wasnt enough, he asked where their tip was! (We had bough them all lunch) When I said I had no cash on me, especially after doubling the cost, the guy actually had the nerve to say, and I QUOTE "Write another check! You know if you dont take care of us, we cant promise to take care of your stuff!" WHAT AGAIN?!? As we hit the road for our 2 day drive from PA to Florida, I started to read the chicken scratch on the new inventory and contract we were given and realized the reason the inventory was so much more was because they take the legs off tables, beds, and whatever comes apart and counts each piece as 1, so one coffee table turns into 5 pieces, the kids bunk bed turns into a dozen pieces, etc. I called and argued that more than doubling the quote was ridiculous when I gave such a detailed inventory, taking stuff apart should already be figured into the quote and that I felt they low balled the quote so we would choose them! They said the stuff hadn't left yet for the move and so I asked if they could put the stuff in storage til I could try to get the money together, like it states on the contract, you have 30 days free storage. Then all of a sudden the owner said the stuff was already in Virginia and I was told "NO", if I wanted it stored then I needed to say so before pick up. It doesnt state that anywhere on the contract! It was just one lie after another! I discussed it with my wife and we crunched numbers and sadly decided we just didnt have enough money after paying for the new apartment AND to the movers so we called the bank and put a stop payment on the check for the first half of 50% of the move, $2800. We would just tell Liberty keep our stuff and we'd have to start all over again and buy cheap and used furniture, clothes, toys for the kids, EVERYTHING. Losing pictures, wedding dress, baby books, kids toys, expensive electronics, but we had no choice! They tried to haggle over the price but only came down $300! We were in Florida for a week and had already spent $1000 on used furniture, houseware, etc. when the owner called telling that we needed to pay for our stuff. I tried to explain money doesnt grow on trees and we felt we were being ripped off and to keep our stuff. After ALOT of screaming and repeated phone calls they finally settled on a price of $2700, leaving us stuck with all the used items and $1000 less in our budget til we found jobs! When he called at 4pm to settle at $2700, he said they would be there first thing in the morning and we HAD to have cash before they unloaded. We ran all over this new town trying to have the money wired directly from our PA account to FL and the movers ended up not showing up for 3 more days! I was so paranoid that they were going to take the payment, hop in the truck and drive off, that i went down and watched them maneuver the truck til they started unloading. These 2 guys were great, very nice, very fast and pleasant. Of course they said they didnt actually work FOR Liberty, they are hired out by Liberty. We explained to this different driver all we had been through and he told us that the OWNER OF LIBERTY MOVING GROUP told them to "Just make sure you get the cash first then toss everything right there in the F'in parking lot and just leave!" Luckily this guy had a conscience and said he couldnt do that to someone, especially because we lived on a 3rd floor! Oh and about $400 worth of property was broken! PLEASE FOR THE LOVE OF GOD, DO NOT USE THIS COMPANY!! Seriously, you can contact my wife's email address if you have any questions- irishkellyb1@hotmail.com. DON'T MAKE THE SAME MISTAKE WE DID!
