Avoid This Company
Jack Harrer
Submitted this review about
Liberty Moving Group
Review made Live: 9/27/2008 9:53:00 AM
Move: early July.
Two sales people assured me due to an interstate move, that they'd allow me to pay by credit card. Once the bandits had my stuff on the truck and I had to run out to take a friend to the airport, they bullied my wife into giving up cash. First saying "the credit card machine was broken" and then claiming that the move didn't "qualify" for credit card purchase.
They said that if she did not pay, they would drive away with the belongings.
Later that evening I found a box of valuables missing. They could have only gone one place and despite claiming to have found them in one of their 'warehouses' - Liberty Moving Group has stopped taking calls and emails about the missing items.
They do not have their own trucks. Upon arrival it was a bunch of guys who barely spoke English with a Ryder Truck with a "Liberty Moving Group" sign taped on the side.
They have no legitimate contact/customer service representatives. It is a bunch of guys with asian or middle-eastern accents with cellphone numbers. I could never again get in touch with the 'sales person' - Anisa who originally set this deal up and if you call when they are not expecting it you do not get an office or business line - you get a personal line with kids screaming in the background and people talking. They are not insured beyond their own vehicluar insurance and cents on the ton...and you have to sign a waiver to that effect once they show up and start loading your goods. They of course do not confirm and arrive until the last minute so you have no time to cancel the deal.
They have now posted to sites claiming this was all the result of a 'former employee' and "everything is now alright". Then tell me why they have not compensated me for the theft and won't even return phone calls or email?
They are thieves and scammers.
