Horrible Experience, Horrible Service. Avoid at all costs!
Mia
Submitted this review about
Kingsway Van Lines Inc.
Review made Live: 10/15/2014 6:53:00 PM
My partner and I moved in August. The company we booked with turned out to be an agent (this was not disclosed during booking) and we ended up moving with Kingsway Van Lines. Our shipment weighed in at double the correct weight (we since received a second opinion that confirms the correct weight). When I contacted Kingsway about the obvious mistake/inaccuracy of the weigh in I was blamed. The agent implied that I was lying and cited items that would easily make up that weight... items that were not in my shipment! My total due was double my estimate. When I was made aware of the total and the weight one day before my shipment was to be delivered, I requested a re-scale, which was refused. The driver had no scale ticket to show me and told me he had no record of the weigh in. Many months later I have still not been provided a copy of the scale ticket as requested.
Several pieces of our furniture were badly damaged. Some of the damage would be impossible without excessive or unnecessary force used, and should not have been possible given that the pieces were 'securely wrapped' by the company. I bought a mattress protector from them directly for superior protection, yet somehow it was ripped through and my mattress scuffed and stained. During unloading I witnessed one mover roughly knock two boxes marked 'fragile' off the top of a tall pile (falling a good 6 ft) and leave them on the ground while the movers walked around them for several trips. When my shipment arrived the driver threatened to leave the province and withhold my goods when I was hesitant about paying the incorrect bill, to which hidden fees were added (for services clearly included upon booking).
The GM has lied repeatedly, making things up to avoid offering a fair resolution. I am extremely disappointed in both the moving service provided by Kingsway as well as the customer service, as no effort has been made to resolve my issues and instead I have been met with hostility and condescension. Please take the poor reviews very seriously and stay away from this company. I wish we had known that we would be moving with this company, as we would never have booked. If you care about your belongings, time, and your wallet please heed the warning and look elsewhere.
