KVL - WON'T HOLD THEMSELVES ACCOUNTABLE
Thomas Jorgensen
Submitted this review about
Kings Van Lines, Inc
Review made Live: 5/4/2010 11:42:00 AM
I hired Kings Van Lines to move me from Arizona to Florida. They were wonderful on the phone, and quick to respond to questions. They arrived within a few hours of the pickup time. After loading and weighing the truck, it was very close to the estimate.
KVL called and promised delivery and never showed up or called. They promised the next day and never showed and became increasingly non-responsive. They arrived on day 3 and several items were broken, including my plasma TV. KVL made a crate and packed it themselves in AZ and now it was smashed. The KVL driver said it was the worst crating job he had seen in 20 years, and signed documents to that effect. Since, KVL has offered me a pathetic settlement based on the weight of the TV rather than doing the right thing - accept responsibility for the TV. They made the crate, they packed it, they destroyed it, and they need to replace it.
No matter how wonderful you think KVL is, DO NOT SIGN A CONTRACT WITH THEM UNDER ANY CIRCUMSTANCES. THEY DO NOT HOLD THEMSELVES ACCOUNTABLE FOR THEIR OWN ACTIONS.
