King Van Lines = terrible experience
Tiffany
Submitted this review about
King Van Lines
Review made Live: 6/7/2008 2:11:00 PM
Having King Van Lines move my belongings was a terrible mistake. The move began with the movers arriving 8 hours late, with no call to alert me that they were behind schedule. When they finally arrived, they threw my belongings into the truck, and tacked on $300 worth of extra moving fees. I did not hear from the company for weeks, even when I repeatedly called to check on the move and ask for the weight certificate (which after months of asking, was never delivered). Finally, the day before scheduled delivery, the customer service representative answered my call, and told me it would take another week to two weeks to deliver my boxes and furniture (they already had my stuff for over 3 weeks). Finally, when the movers arrived, my couch was ruined (there were holes in the fabric, a missing leg, and a lost cushion), my boxes were smashed, torn, and partially open, many of my fragile pieces were broken (and I packed very carefully), and they lost a whole box of my stuff, never to be found. I filed an insurance claim with their company for the damages and have yet to be paid, even after repeatedly calling and inquiring about the payment. If you are considering using this company for your move, keep looking.
