Fraudulent Pricing & Billing
Tanya
Submitted this review about
Key Moving & Storage
Review made Live: 11/27/2013 12:39:00 PM
I received a binding estimate for moving services with Key Moving & Storage. The estimated was based on a cubic footage estimate after I supplied a completed inventory list of items included in the move. I inflated the number of items 30% to ensure that the estimate was accurate. The sales representative also advised me that the cubic footage would be clearly marked inside the moving truck. At the time of the move, I learned that the cubic footage was not clearly marked inside the truck. The mover also advised me that he was uncertain that the cubic footage quoted on the binding estimate would be sufficient for the move. I advised the mover to prioritize moving the larger items into the moving truck and to advise me as they approach the cubic footage quoted in the estimate and I would hire a different moving company to handle the remaining items. The mover agreed to my request; however, the mover proceeded to load smaller items in the truck which resulted in lack of space for the bulky items. I repeatedly reiterated my request to the movers to place the larger items in the truck, the mover assured me there was sufficient space in the truck. The mover subsequently informed me that I exceeded the cubic footage estimate and would exceed my binding estimate, although I initially requested to be advised prior to reaching the cubic footage capacity. As a result, I asked the mover to remove some of the boxes from the truck to make room to move the larger items (per my initial and repeated requests) without exceeding the estimated cubic footage in the binding estimate. The mover proceeded to ask for me to "take care" of his moving team and "make him a deal", so he would move all of my items. I inquired what he meant and he continued to be evasive. I asked for a quoted price and he reiterated that I needed to "take care" of his "guys" and that I should "make him a deal". Ultimately, I paid cash over the quoted amount to "take care" of "his guys" after the mover's continuous harrassment. I was left with additional charges to move the smaller items and trashing several other items as a result of what turned to be a "grossly inaccurate" cubic footage estimate, despite my best efforts to protect myself.
I made a split payment for the move (cash and credit) and the mover double-charged my fiance's credit card. I emailed the Key Moving & Storage sales representative asking a return call to discuss services provided and was never contacted. I was unable to reach the sales/customer service department after my move.
