Do Not Use This Company
Joey
Submitted this review about
Infinity Van Lines
Review made Live: 9/18/2014 4:15:00 PM
Things started out very well with this company. However, as soon as the truck was loaded, everything has been downhill. With this being my first time using a moving company, I had no idea how many cubic feet my stuff would be. Relying on the "professional" estimate given to me at the beginning of this ordeal, I moved forward. Once everything was loaded on the truck (without receiving a new estimate, which they say they will do BEFORE it goes on the truck), I was told that I had almost 4 times the amount of stuff quoted to me and the price would be almost 4 times as much! At this point I felt trapped, because I had to be out of my house that day and my stuff was already in boxes on the truck. After quite a few long discussions with the manager (who was the only helpful person I talked to) we were able to get the price down by $2,000 which helped, but was still almost 3 times the estimate. Fortunately the company I work for was willing to pay the final bill, but everything after the load up till the delivery has been horrific. The general manager was extremely rude and unwilling to take responsibility for their mistake. My stuff was over a week late and when I would call to get updates, I was treated as if I was the one making mistakes. There has been no communication, unless I am the one to make contact. I strongly recommend that you find a company that is willing to own their mistakes and knows how to treat their customers with respect. Outside of the movers and the very nice manager (Melissa) this company has been a nightmare to work with. Find a different company!
