Do Not Use
Dawn Irvin
Submitted this review about
Infinity Van Lines
Review made Live: 2/3/2015 3:16:00 PM
Worst moving experience I have ever had in my life and I have move from the east coast to west coast from northeast to southeast. I've got plenty of moving experiences. I would not recommend using Infinity Van Lines to my worst enemy not that I have any. I've been trying to get a straight answer since the beginning of Jan. of when our belongings are going to be delivered. Every week I am told another story, first I was told that the driver took paper work but not our stuff, the next week I was told the truck made it half way and broke down, last week I was told that driver would contact me from Colorado, but on Monday I was told that load was another customers with the same last name, meanwhile our stuff still sits in a warehouse in Chicago. Today I'm being told my stuff is in transit and there is no available documentation, but the driver will be there at the beginning of next week! Not to mention the awful customer service experience I am having on top of the whole ordeal...Not one person in this company has returned a call since the day I authorized payment for the deposit! I have every call documented and can't tell you how many times I've been told a call would be returned in 10 minutes by supervisors themselves. Just an awful way of doing business! I have no idea how this company is in business!
