Worst moving experience ever!! The sales guy, Ken Chen was really sweet and promised a lot when he tried to sign me up. I was initially trying to decide between two movers, one cost a couple hundreds more but say they can do Saturday pick. Infinity moving initially told me that the latest they could do a pick up was Thursday (April 4th) unless I paid $100 extra, because of limited budget, I went with Infinity Moving. They initially told me that the latest pick up will be Friday (April 5th- also the load date on contract) as they can only keep their guys for one extra day. They didn’t show up until 9:30pm on a Saturday, and at the same time, had me wait for them the whole Saturday (April 6th) because they keeping moving the arrival time, from 9-11am, to 3-5pm, to 6pm, then 8pm and finally arrived at 9:30pm. They had also told me they may only get to me on Sunday but I refused because I left town at 6am on Sunday. When I called Ken Chen again, he was never there and replied an email saying that they picked up on time (what a jerk!). Now they also charged me for 24 rolls of tapes ($48) and 2 shrink wraps ($30), when I only have a ¾ filled 5x10 room of book boxes (pre-packed) and bins in storage. They claimed that they shrink-wrapped two pieces of my end tables, when they arrived, nothing was shrink-wrapped. I also cant imagine where that 24 rolls of tapes went, my hard wood table was chipped and a plastic bin had the top completely broken because they stacked some heavy wooden patio furniture (not mine) on top of my plastics bins. On top of that, they also refused to take one of my perfectly fine bookcase, I was too tired to argue with them that night and just tossed that piece (my previous movers had moved it from MI to VT without any complaint, they even asked me to keep some of the stuff that I initially thought wouldn’t make it). Waiting for delivery was a pain too, they initially gave me a delivery window between April 13-April 29th. I had to go out of town the last weekend of April, so I called them to check on the status (they initially promised to call me 5-7 days before arrival). They told me that my stuff will arrive in 5-7 days and that I had to cancel my weekend plan. On April 29th, I called them again, the customer service (Ms Chakira) told me that the 5-7 days she mentioned referred to 5-7 business days and my stuff wont be delivered till Wednesday (May 1st). Well, my stuff didn’t arrive on May 1st, but May 2nd, 2013. The delivery driver was nice but he seemed very overworked. NEVER, ever go with Infinity Movings !!!
