Very poor service after pickup
Krishnan S
Submitted this review about
Infinity Moving and Storage
Review made Live: 12/15/2008 9:07:00 PM
Before my stuff was picked up they were helpful and prompt - I decided to used them primarily because they were one of the cheapest quotes I could find.
I did not have much stuff, so I hit the minimum charge levels of $1200 ish.. for the cross country move. I had my stuff packed and ready to go from a storage unit in New York to one in San Francisco. I had everything packed in boxes already.
The pickup went smoothly - but they told me that it was expected that I pay 15% gratuity for the pickup and 10% on the drop off. I was a bit taken aback but went with it and gave them the money.
The problem was the drop off. The night before they came in to town the driver called me up and said that since I was dropping off in San Francisco he would have to rent a smaller truck and charge me $200 more. I told him that I had spoken with the office and they had clearly stated to me that as long as the storage place was accessible by an 18 wheeler that I would not be charged. He said that he would call me back on that.
I called up the office and left a message with them about this issue (..of course they hove not returned the call).
When the driver called back he had a change of tune and said that he was coming into the city with a smaller truck anyway so there would not be a charge (yeah.. right!). So, my storage unit was going to be open from 8 am - 2pm on Sunday. The driver said that he was going to show up in the morning around 9am. However, on Sunday itself after a call in the morning he did not call me up to say that he was going to be delayed at all ... I had to call and he kept on saying that he would be there in an hour or so but didn't call back.
The movers finally showed up at 1:40 pm - 20 minutes before the storage place was going to be shut down. They moved my stuff finally and that was the end of a very stressful move.
A couple of my plastic bins had cracks in them, as well as tears along other items. I was very disappointed and now glad that I am done with them.
A letter to the better business bureau is in the works
