DO NOT USE THIS COMPANY
Gail
Submitted this review about
Hercules Moving Systems
Review made Live: 12/19/2012 10:59:00 AM
It started off bad....we were forced to sign inventory log BEFORE they would start to load truck. We had all things packed and ready to go, plane tickets for the next morning. We could not afford to let the truck leave without taking our things, so we signed the document before hand. I was told our move would not be subcontracted, so imagine my surprise when A-Z movers show up at our door 2 weeks later. 95% of our boxes were damaged: ripped, punctured, smashed. We had multiple broken items. AGAIN, we had to sign inventory sheet BEFORE they would unload truck. It was not an option. Sign, or we drive away and charge you for storage. The man who was in charged of marking off inventory sheet was not an employee of A-Z and didn't know what he was doing. We had to stop them from leaving 3 times, telling them, this is not all of our stuff!!! The two items we had Hercules un assemble (bed frame and office desk) for the move, they lost the hardware. So we were left with pieces and an empty promise that Hercules would send out a handy man to repair. I knew that was a lie as soon as the driver told me that. When I pushed for a number or name to contact the driver became irritated. The "crew" that unloaded the truck, two young men, I discovered were hired from a local ready to work company and had NO MOVING experience what so ever. In fact, they were told by their company not to assemble anything because they were not trained.(We didn't have the hardware anyway!)The lead, driver, got so upset when we questioned him on what his name was, he left without leaving any documents with us. Nothing.
When I called Jerry, who sold us the move, he would not comment. When I asked to speak with his manager, he told me that was not possible. He said it was against company policy to give out Supervisors names or phone numbers....What?
Totally unprofessional, misleading and BULLIES!!!!!!!! DO NOT USE! Our first claim has been DENIED...because we signed the Inventory log... Onward to the appeal process.
