Dishonest movers with no customer service
Brian Krueger
Submitted this review about
Gulf Coast Van Lines
Review made Live: 8/27/2014 5:40:00 PM
My fiance and I hired this company to move from Orlando, FL to San Francisco, CA. We shopped around for movers and they had a good price and what seemed like a decent reputation (saw a few bad reviews but not too many). So the problems first started after we gave them an address to ship to after they had picked up our things. It took us 2 weeks to get them to ship our stuff. So after living on an air mattress for almost 2 weeks, our stuff finally arrived. We were missing 15-20 items from our shipment. We called the movers daily to figure this out but they did not figure out anything. We did a bunch of leg work and figured out ourselves that they had hired a contracter to do the move once our things arrived in California. They never told us they would be doing this. So we got ahold of the truck driver who came from Florida and the moving company out here and tracked down our things. They delivered them after another 2 weeks in which they kept putting it off every day. Once they completed the second delivery, 2 items were still missing. We again are having to track down things and find where our last items are. They are very large and it appears they have been stolen. Gulf Coast has done NOTHING to help us find where our missing things were in both cases so we have filed complaints and are looking for legal action to resolve our issues. This was such an awful experience. If they had made an honest mistake and worked to figure it out, I would not have been so upset. However, not only does it not seem like an honest mistake, they have dodged our calls, lied to us (we asked to talk to the business owner and were told we weren't allowed to. We finally got him on the phone and he told us not only were we allowed to contact him, he had an extension we could reach him at that the staff would not tell us about), and have not sought to help correct THEIR mistakes. Whatever you do, please hire another company and do not get stuck dealing with them and their shady/bad business practices. You can find my complaints also on the BBB for Florida and through protectyourmove.gov
