Guardian Moving Systems of South Bend, IN - terrifying experience
Sachin
Submitted this review about
Guardian Moving Systems
Review made Live: 11/15/2015 6:25:00 PM
GUARDIAN MOVING SYSTEMS - SCAM MOVERS*** THEY WILL HARASS YOU AND MAKE YOU REALLY KNEEL DOWN EVEN TO GET BACK YOUR STUFF.
ALL THE REVIEWS GIVEN ABOVE ARE 100% TRUE REGARDING OVERCHARGING, MISSING ITEMS, DELAYS, DAMAGES.
First of all they are not at all professional in any way. Right from cheating and falsifying to get the business to pickup, delivery, packing etc. they just managed everything very poorly.
Rich Woods & Peter (sales person) talked to me for my move and I gave my full detailed item wise list to ensure any hassles later on. I had specifically requested for a confirmed pick up and delivery dates for which this sales team assured me. They took 70% of payment for booking and was told that I will get a call from dispatch department one day prior to move. This never happend. I had to call up several times before I could know the expected pick up time. As soon the crew arrived they told me that my stuff is much more than will fit in the space assigned for me. THE CREW SAID THAT THE ESTIMATES I was GIVEN IS FOR 650 CUBIC FEET only and if my stuff goes beyond that I have to pay extra. They themselves also mentioned that the estimated size is usually for 1 studio bed - and mine was a full 2 BHK.
I understood immediately that they are cheaters since I had already given a full list to the sales team on the basis of which they sent me the estimates and smartly added $650 cubic feet clause, which ofcourse as a layman I will never understand. ANd as expected no phone calls made to their sales team were returned. So only thing left was to manage with the crew on premises - which somehow I was able to do by having lengthy arguments. But If I say I was smart to manage these guys I will be a real big fool. Because what happened next was horrible.
On my requested delivery date I made a move to my new apartment (in a new city) without any bedding, blanket assuming that I will be getting my delivery. But Poor me and my wife and 4 year child !!! WHEN I DID NOT RECEIVED ANY PHONE CALLS REGARDING DELIVERY I stared calling them when the dispatch guy told that they WILL PLAN TO SHIP MY GOODS AFTER 15-20 DAYS SINCE THAT IS UNDER AGREEMENT. When I pleaded telling my family situation they DEMANDED EXTRA $750. I had no choice but to agree.
HOWEVER THEY STILL DID NOT SEND MY GOODS THE SAME DAY. They instead sent it 3 days later and added $750 to my balance. Now this made me furious as I had agreed to pay extra charges for the day I talked
and this was already very much within their usual delivery window. But again I had no choice than to pay extra. I want to re-iterate that to survive these 3 days I had to spend additional dollars to arrange for blanket, air bed etc. besides paying the ransom amount. Important thing to note here is that I never asked for a same day or next day delivery. THe delivery date I requested was after 15 days of pick up and the distance between my origin & destination city was only 70 miles. Another point for readers XXXme and my wife argued a lot with them both while pickup and delivery due to which we still managed in an extra $1000 only.
There ofcourse are damages to the items and I am not talking much about those here since the kind of harassment and agony that we suffered due to this move is far more painful than any damages caused to our stuff. It's my advise to any movers to remember this name (Guardian Moving Systems) and totally refrain from doing any sort of business with them.
