Never Again
Julianne
Submitted this review about
Green Van Lines
Review made Live: 7/16/2015 1:12:00 PM
I had a long distance move from Texas to Florida. I scheduled Green Van Lines to pick up the week before my friend and I made the drive so that my furniture and I would arrive within days of each other. The pickup was great with the exception of the foreman being a bit of a jerk, but that's pretty customary. They were quick, efficient, and I was prepared for there to be an increase in cost as I knew that I had more than I had estimated, according to the foreman, $340 worth. They were in and out before noon and I was told to expect my stuff between 7-10 days (Wednesday-Friday of next the week), but the delivery driver would call later in the week to confirm.
Monday morning the driver calls and says it will for sure not be delivered on Wednesday- either Thursday or Friday depending on traffic. I called him again on Wednesday to see if we had a more specific time frame. This time I was told, "definitely not tomorrow". So Friday it was. Come Friday neither the driver or the owner were returning my calls. No furniture. I finally got a call around 5:00 saying the delivery will be there the next day. Typically not a huge faux pas, but in this case I was going to be driving 2 hours away to take my friend to the airport to return to Texas that day. I was told that even though it was the driver who was late I would be charged a storage fee, a shuttle fee, and a redelivery fee if I was not home and they made it clear they would not wait. They also told me that 7-10 days is "just a guess" they can take up to 2 more weeks if they would like and can show without notice. So unless I were to take 2 weeks of paid vacation and wait for him, they could charge me for whatever they'd like. After paying to reschedule my friends flight, move it to a different airport and waking up at 5:00 AM to take her so I could be home for the afternoon delivery, the truck STILL doesn't show up on Saturday. The driver's excuse was traffic on the highway. The exact highway I was driving on. The highway that was completely void of any other cars. Management didn't seem to care that he had taken his own personal vacation.
The driver shows up on Sunday, quickly unloads my stuff. Boxes labelled "fragile" are smushed and ripped apart, about a third of my dishes are shattered (yes, they were bubble wrapped), My TV stand is in pieces, the legs of my bed broken, the actual shelves of my bookshelves are gone, box of electronics missing, and to top it off, he says my couch will not fit in the door, so he leaves it in my front yard along with mounds and mounds of garbage he left and drives off. After cleaning up the trash he left in the yard, I had a friend come help me with the couch. It fits.
I would have been better off using another company, doing it myself. Heck even throwing the furniture out of my second story window into a dumpster would have been better. I can't warn people enough. Never use Green Van.
