Wow what a Great Experience !!!!
Dawn Bass
Submitted this review about
Green Van Lines
Review made Live: 9/10/2013 3:35:00 PM
I moved a couple of weeks ago with Green Van Lines. I can honestly say nothing but great things about this company. They were totally honest with me from the very beginning. My representative made sure I was overly prepared and didnt attempt to pressure me at any point as a lot of the other companies I was receiving quotes from seem to do. I had and excellent conversation with the rep. and she took the time and patience with me to both do a list over the phone and to send a super impressive in home estimator out to get down to brass tacs. Both were super impressive professional and MOSTLY patient with me. They were very hands on in their customer service techniques and I never felt unimportant at any point.
On moving day the movers arrived on time and fresh. Very clean in appearance and again very professional. They took exceptional care in caring for my priceless collectibles that I was worried to death about. The foreman and the crew were obviously very seasoned and knew what they were doing. After the guys had been in my home for a couple of hours I began to relax and breathe seeing the carefulness the were taking in making sure my things got to me in good shape. Once the truck was loaded, I packed up me and the family in our SUV and headed west. The rep did explain to me that we would be waiting approx 3-16 days give or take for delivery. UGH what a frustrating thought with kids lol!!!! So me and teh hubby were all prepared for hotel living for a couple of weeks. A day and a half after our pick up was done the dispathcer contacted me to let me know my things were en route. 3 Days Later the driver called to let me know the things would be delivered the following day between 8-11AM. They were 30 minutes late to the delivery BUT I cannot complain my experience overall was AMAZING!!!! I was always able to reach someone, my cost did not increase, and i felt personally taken care of by these people. I will definitely use them as our family's mover from here on out and will reccommend them to anyone that may cross my path needing a mover!
Best! Dawn
