Working with the Company
StudentMover
Submitted this review about
Green Van Lines
Review made Live: 7/11/2013 1:44:00 AM
On the whole Green Van Lines completed the move adequately. I do commend them for coming the day we scheduled and delivering on the exact day I wanted. The movers were professional and I was always treated very kindly by Customer Service and Dispatch.
The trouble was that I felt I had to do a lot of pushing on my end. The day the movers came, they told me that the furniture I had represented more than the number of cubic feet that Green Van Lines had estimated (and therefore would cost almost 500 dollars more). It took some negotiating (which shouldn't happen because Green Van Lines has a policy where they guarantee prices wont rise the day of the move) and I got it down to a few hundred (which was fair as we decided to add a few last minute items). So they followed through - it just took some back and forth which I would have liked to avoid.
Moreover Green Van Lines works in partner with Infinity and Relocation movers. So if you are doing a cross country move (like we were) don't expect to see Green Van Lines trucks.
On the whole - they were a good company - but be prepared to be contacting them on a regular basis to make sure your move is going smoothly.
