DO NOT USE GREEN VAN LINES
JD
Submitted this review about
Green Van Lines
Review made Live: 7/21/2011 10:19:00 AM
Do not be fooled by the 5 star reviews that are posted on this website! Based on my experience with this company, Green Van Lines is flooding this site with good reviews to get business. I made the mistake of choosing them based on these good reviews, and I am very sorry that I did.
I was quoted $1504 by Arthur over the phone based on my inventory of items. He told me that Green Van Lines provided a "Binding estimate" meaning the prices do not change.
When the driver shows up at my house, they have a form saying I will pay $4 per cu. ft. on the truck, meaning that I will be charged for space on the truck. The quote changed from $1500 to over $2263! They finished loading the truck (around 11pm) and then gave me the new quote that was $763 higher. This made no sense because my inventory of items was actually less than what was quoted. I was pressed for time, so I had no choice but to make payment and let them go.
I spent days talking with the manager named Guy, and he said there had been some error and I would be charged $1700, not $2263. I still did not understand why I would pay more than the original quote and I actually moved less items.
A truck driver from some other company arrives late with my things in Tx, and STILL tried to get me to pay $2263. I called Guy, and I only had to pay the $1700. Also, they broke two of the items that they delivered. And they had the nerve to ask for a tip.
I disputed the additional charges after delivery, and they eventually mailed me a check for $150. They even lied about sending me a check the first time claiming it was lost in the mail, and I had to call back several times to get them actually mail the refund.
Green Van Lines lied to me on multiple occasions, and they also provided bad service.
I am still waiting for a refund on my broken items.
