Terrible Service
gene stutle
Submitted this review about
Green Van Lines
Review made Live: 9/25/2009 4:29:00 PM
1)Estimate is by phone/online- This was my mistake and I got sweet talked into it. Misty Way claimed she had so much experience that she almost always got her estimates right. Truth is I gave her most of my listings and even sent pictures to her of our place. I went into more detail but she gave an attitude as if it was no big deal and just give me the big stuff. She told me she overestimated my box count. On pickup day, the movers were very picky about the inventory list. "This carry-on luggage? it's not on the inventory, I'll have to charge you extra." I was charged $1100 more than estimated, I compromised with him since I helped the movers pack down to $800. It took them 12 hours to finish packing and loading my 2 bedroom 960 square foot condo. Mind you I did have 3 flights of stairs though.
2)Movers: Showed up at my place on time then took over a one hour lunch break after working an hour. Came in and were surprised it was full packing despite everywhere on my estimate listed as full pack. THERE was no organization in their packing. Stuff from my bedroom was mixed with my living room, etc. None of the boxes were labeled appropriately, or specifically. The only labeling was 'medium box', 'small box', or 'containers'. So anything could be in them and missing items would not have been accounted for easily given the poor labeling mechanism. The company expected us to keep an eye on everything that was done, when it was impossible since the movers were moving from bedroom to living room findings things to pack in the boxes just to fill them. Unpacking was a chore. Didn't know where anything was. A lot of my furniture was damaged, and I have a missing X-box 360 and missing box, labeled as 'lamp.' Odd thing is, everything that was around my XBOX360 (DVD player,router, etc., were in one box and are accounted for. Lost? Stolen? I guess I could have been more proactive, telling them to label the boxes appropriately. Shame on me for trusting them to do a good job.
3) Delivery crew: I was specifically told by Misty Way that anybody handling my property would be employees of Green Van lines. The crew comes to my place, and I ask them who I write the money order to. The guy says "Trans Atlantic." I say what? He says, "I work for trans atlantic and my partner works for its sister company. Guy just told me to wear this shirt (Green Van Lines)." They also caused damage to my doorway. I didn't receive 3 boxes according to my inventory, but there were 2 unmarked boxes in the truck that I knew were mine, since they were originally packed by me. A missing box out there labeled "lamp" even though I do not have a lamp missing.
4) Lack of communication/organization from top to bottom:
*In the preceding weeks/days before my move, I never received a packet of info or anything in what and how to prepare for the move. I always had to contact them. I attributed this to them being a small company. But this is really poor customer service. I guess they assume you know everything when they come to move your stuff
*I was told before my pickup date that the driver will be able to tell me when my furniture will be delivered. He tells me Tuesday. I didn't get my stuff until Friday.
*Overcharged- I asked the mover, about the frequency of having the estimate wrong and having extra charges at time of move. He tells more times than not, the customer always pays extra. Rarely, is the estimate ever correct. Definitely opposite of what Misty told me
*Only Green Van Lines employess will handle my property
*Maybe they only sent 3 people out because they thought it was just a loading job. Could've used 4 to be more efficient, less tired, thus a better job.
*Nobody seems to want to take responsibility for my lost items, especially my xbox360. I'll just have to eat the costs or maybe buy it on ebay.
If I had to do it over, I would think twice about Green Van Lines. I wouldn't go with a company that doesn't send an agent to look at your inventory. They actually put this on their website as a moving tip. Contact me for questions
