Worst moving experience of my life - customer beware!
Kathy
Submitted this review about
Great American Van Lines
Review made Live: 8/27/2017 6:46:39 PM
Worst moving experience I have ever had.
I moved cross country from Boston to LA and there were issues along every step of the way. Incorrect pickup times on pickup and delivery. They lost my mattress and it took 5 weeks to get it back, and it came back damaged and dirty. I must have called over 20 times and they never once called back as promised. At one point, I called and the agent told me, "I'm in New Jersey, what do you want me to do about it."
They were prompt before the move with communication, but as soon as I paid the bill it was like I didn't exist.
If you value your money, BOOK YOUR MOVE ELSEWHERE. I have moved over 7 times and never had a move this bad. I will be following up with a formal BBB complaint. Customer beware.
