FANTASTIC SERVICE
Renee Jenkins
Submitted this review about
Great American Van Lines
Review made Live: 12/21/2015 2:07:00 PM
I have recently used your company for my move from Cleveland Ohio to Fort Lauderdale FL. I want to recapture my experience for you so you can know how impressed I was with my service. I originally was speaking with Nathan and because of his persistence (and patience) he won my business. He was not overly pushy but answered any and all questions I had. He was patient with me as I did not know my exact move date due to a hiring process I was involved in. He never got short or impatient and that was a very good tactic for me. Once the move date was set, the moving truck came to my villa within the window of time that he said it would. I also got a call from Koba the day before to confirm this. On the day of the move, Koba pulled up in front of my house, hopped out of the truck, walked toward me, shook my hand and introduced himself. All the while he kept good eye contact. This immediately gave me confidence and assurance that I was dealing with a professional company because Koba himself was professional. Koba first sat down with me to explain the way the move was billed and that the quote was for 1400 cubic feet. He could see that I would exceed that and explained to me how that would work. He went over each page of the contract with me explaining it in a way I could understand. He did not rush me even though time is money. It seemed more important to him that I was able to understand what he was explaining to me and that I understood the process. This is huge from a customer service standpoint. Once the paperwork was done, the three men, including Koba starting the loading process, but not before Koba had me come out to the truck to see that there was nothing in the truck already except for some packing supplies. Once again, this speaks of integrity and he was transparent throughout the process. After reading many horror stories about moving companies, I found this to be very refreshing and comforting. It built my confidence in Great American Van Lines. Honesty goes a long way in today's world. One the other end, the truck arrived on time after I got to the apartment. Perfect timing. Koba got out and immediately got to work bringing the boxes into my apartment. He did have a local helper on this end but in all my life, I have never seen anyone work as hard as him. He is very focused, diligent, and professional. He is a good organizer, administrator, implementer, and communicator and is wise beyond his years. The way he deals with and interacts with people is incredible. Koba is, in my opinion, one of the most valuable assets in your company.
