I was referred to this company by my new job administration (from RI to NE). I had to find other companies to choose from. It was a very painful experience to choose other companies as they had inflexible moving dates, expensive rates, poor communication and inability to handle auto shipping by the same company or at least the same date. I ended up agreeing with choosing only Great American van lines without adding any competitors just for that. I was initially anxious that I will be screwed, but once moving has started, I really was happy I did that and will never regret it. I believe I made the right decision. They first have excellent communication with calling twice before the actual moving date. They also responded pretty well to my calls which were sometimes after working hours. I liked how they anticipate things by giving detailed instructions for preparation. Without it, I may have had bad moving planning. The salesman remained in contact by phone and email with me all throughout the moving process and even after it to make sure we were on track. On the day just before moving, I asked them to make an extra stop as I bought a set of reclining sectional at a nearby store without previous planning. Luckily, they responded positively and quickly arranged for that. I had to add an extra $50 for that which was nothing compared to a lot more if I were to do the shipping my place to my place for pick up. The guys who did the pickup and delivery were so polite and obviously trained very well. They did all the packing gently and quickly. I moved a Studio plus the new sectional and table, and my gym pieces. All of that took less than 4 hours for pick up and the same upon delivery 6 days later (MOVING ACROSS COUNTRY). In short, I strongly recommend this company with all what the word strongly means.
