amazing service
Rafael Barros
Submitted this review about
Great American Van Lines
Review made Live: 11/9/2015 12:47:00 PM
Great American Van Lines, part of Jersey City New Jersey, move was an excellent experience in every phase. I had read reviews of SEVERAL DIFFERENT MOVERS and listed the areas that were subject to problems. Some reviewers didn't like the procedure of the loading of all their stuff then having to sign off that there was damage or whatever. Some had a problem with some of their boxes not delivered and by the time they realized it a few days later had already signed off that all had been received. To address a few of these potential problems, (I believe in clear and precise communication. It helps avoid problems.) I talked to my sales rep, Nathan, with my requirements: A person with authority was to go over each of my furniture with me and note any dents, scratches, chips or any other imperfections (this took a little time but was worth it), all furniture was to be totally wrapped to avoid problems during transport, I provided 5X7 labels that I had printed with the destination name, address and phone number that was to be attached to each box etc that was loaded. My sales rep, Nathan, was excellent. He was professional and very patient with my questions and concerns. Jose and his packing and loading crew are the best. So easy to work with and patient with me and careful in the packing and loading. The unload crew and driver, Jose, Jamie and Rodger, were so careful with the unloading and setting up. I received everything and in great condition. I, without reservation, definitely recommend this mover.
