Unprofessional, dishonest
anant
Submitted this review about
Great American Van Lines
Review made Live: 3/19/2010 11:25:00 AM
I booked this move with a person named Brian, who gave me a rough estimate and was very professional with the booking. Upon pick-up, their foreman told me he would have to increase the charges due to the amount of items- he went through in detail the source of all of the charges and was very transparent and honest. I had no problem with this and tipped him and his crew very generously. He told me it would take 7-10 days and that I would pay the remaining balance in cash or by credit card 3 days prior to delivery. Five days later I called to check the status and this is where the true nature of this company showed through...
I spoke to a person named David who told me 1. The delivery would be 2-3 days late (he never bothered to call me to tell me this) and that 2. he wouldn't accept a credit card at all as my order was too small and not worth it to him. The day prior to the NEW delivery date I called again to confirm only to be told by David he didn't know when it would be delivered, but that it would be another week at least. Again, never once did he call me to explain- I had to track him down. Long story short, the delivery took 20 days. The driver who brought my stuff called me to say he would be here within 6 hours or so. After 6 hours I called him (again nobody called me) and he said it would be later that night. LAter that night I called him and he said it would be the next morning b/c he was tired- but he told me he had to be here at 7:30 AM (on a Sunday) I asked him to move it to 9:00 AM as my building won't allow a move that early and he refused b/c "he had other things to do". The next day he arrived at late at 8:45 AM with no apology or explanation and then had the audacity to try and ask for extra money and made up surcharges that were not in the original contract. I had at this point refused to pay cash and was told by management (DAVID) I could pay with a card on delivery and he would tell the driver. The driver was never told anything and argued with me in front of the building for payment in cash AFTER I had already charged it over the phone.
I would use them if you a. don't care when your belongings arrive and b. have nothing of value that is being moved. i.e. use these guys to move boxes of wood shavings. Otherwise DO NOT USE THIS COMPANY. They are DISHONEST, completely disorganized and unbelievably unprofessional.
I planned to speak to the owner of the business this week only to find out that is exactly the person who was feeding me lies and excuses all along...
I wouldn't take time out of my evening to write this if I didn't feel so strongly about it...believe me, you will regret booking with this company. I wouldn't wish this upon my worst enemy.
