DON'T USE THIS COMPANY!! Their claim of "Top Priority is Customer Service," is a joke. I am a retired Air Force veteran of 21 years and have moved many times in my life. Great American's recent move of my household goods from Hartford CT to Miami was the WORST I have ever seen. After showing up an hour late, without sufficient paper to properly wrap our goods, they took nearly 5 hours to pack a 1 bedroom apartment. 3/4 of the way through the move, we spotted one of the crew packing glassware and quality pots and pans without ANY paper at all. When I told the foreman about the problem, he said he'd take care of it. When we spotted another problem, and they assured us they had used "enough" wrapping...Sure enough, after receiving our goods, we found many valuable items cracked, dented and broken. Unfortunately, I trusted their reputation and my memory of all the PROFESSIONAL moving companies I dealt with while in the Air Force and did not buy the additional insurance. Their basic insurance is nearly worthless ($0.60 per pound per item) . They also underbid the estimate and charge extras once at your home. The only thing I can say, is that we will surely never use your company again.
