Great American Knows how to Satisfy a Customer
Cindy Melburg
Submitted this review about
Great American Moving & Storage
Review made Live: 11/6/2013 10:38:00 AM
I contacted Great American to move my things from south Washington to Chino, California. Guy and Jason came to my home to give me an estimate, and the price was very competitive. In late September, the movers arrived and packed up all my belongings, including my entire kitchen, (dishes, pots & pans, etc.) with the greatest of care. All furniture was wrapped carefully and everyone on the team was pleasant and professional. They did a great job of packing all my pictures, and there were many, and they were very careful with all my fragile things. When my belongings arrived in California, they had a checklist that we went through, and everything arrived safely. The one mishap was when one of the pictures were unloaded, one of the drivers accidentally stepped back on it and broke the glass. I contacted Guy and he said that Great American will replace the glass (picture and frame were fine - just the glass needed replacing). I was then turned over to Darlene, who handled all the details of the transaction. She told me to get it repaired and Great American would reimburse me for the cost. I did this, and Darlene made sure that I received a check promptly for the charge. Everyone at the company has been pleasant to work with and professional. Roy, in charge of shipping, Benjamin, Guy and Darlene were all great to work with. They stood by their price and had great follow-up, making sure I was completely satisfied.
I would not hesitate to recommend them to anyone needing a mover.
