Worst movers ever +300% markup from quote
NYC
Submitted this review about
Grace Van Lines
Review made Live: 7/6/2015 12:16:00 PM
If I could have given them 0 starts I would have.
The move was from a storage unit to an apartment 35 miles from the storage location. No packing or wrapping was needed. The truck they used was enormous for a studio apartment move to NYC.
These people charged me over 3 times the quoted price (I recently moved cross country and this move was only about 10% cheaper for a 35 mile move). They were over an hour late from their Latest expected time, and Never called to let me know they would be running late.
The foreman threw a HISSY FIT AND PUNCHED THE MOVING TRUCK when I wanted to pay with a credit card and my building's super said he had never dealt with anyone as obnoxious as this guy. He also broke a light bulb in the elevator of my building, and when asked by the building staff if he had broken it he first LIED and said he had not, and then started screaming at his two colleagues blaming them (they did not break it and were professional and hard workers).
I have moved over 8 times in the past 10 years and this was by far the WORST experience ever, and my experiences include having my container held for ransom off of the coast of Naples.
I also paid for the movers' time to and from my location. I expected to pay travel time between locations, as mentioned in my quote, but not for the time and tolls it takes for the crew to arrive and go home. When I inquired about how the 'updated' estimate was being calculated, as the foreman scribbled on a piece of paper, he snapped at me and told me everything was in the '26 page contract' which I did NOT receive. He also, multiple times, requested a RIDICULOUSLY high tip. I have NEVER experienced such a request, nor would I entertain paying such a tip, especially when the job was costing 300% more than I was quoted. I also did not have to have ANYTHING packed or wrapped as I was moving from a storage unit.
When I tried to call the office to complain that I had been quoted over three times LESS than the amount I was charged, I was hung up on twice, and then they did not answer.
DO NOT USE THIS COMPANY-THEY WERE UNPROFESSIONAL, CROOKS, AND MADE THE STRESS OF MOVING 100 TIMES WORSE THAN IT ALREADY IS!!!!!!!!!!!!!!
