Charlatans!
Monique
Submitted this review about
Grace Van Lines
Review made Live: 1/25/2015 12:34:00 PM
This company sold their lies quite well. I was given a qoute by a 'moving specialist' (Debra Casa)after listing my inventory, room by room, with her, the distance from the driveway to the apartment building, the involvement of stairs and an elevator. She sent me a quote of $2502. It was a bit higher than the other companies were asking, but the thing that sold me was the promise of no subcontracted driver would be involved. She also said the movers would wrap all large furniture items in blankets, and additional boxes would be available if I need them. Debra Casa assured me of that, she also promised that the quote she gave me was final. I gave her a deposit of $550. I should've ran for the hills then when she charged my credit card twice, in error. When the movers arrived I was told my move would cost $3444. Kevin (mover) said the increase was because the boxes were various sizes (I told Debra they were all large), the furniture was oversized (my quote was for smaller items), they'd have to charge me for the use of blankets and tape, the elevator, stairs, and parking situation were not included on Debra's quote so that's more as well. Had it not been the 12th hour of my relocation I would have gone with another company. Kevin told me my delivery would arrive on 1/7/15. My shipment did not arrive until 1/23/15. I called every day, several times a day for updates or any information. Debra would not take my calls, the owner (I was told ) does not get involved unless the shipment is past 21 days after initial pickup (they picked up on 1/2/15) so Andre, the dispatcher, said they're still within the delivery window.
When the truck arrived the driver opened the door to boxes strewn everywhere. There was a huge box which had fallen on one of my television boxes and pierced completely through the inside. (I must point out, Grace Van Line insist you pack your own tv's, then the movers will come and tell you they're not responsible for damages to tv's they didn't pack), I unpacked the tv immediately to check for damages. Thankful it was the back and not the screen side that the box had fallen on. As the contractors unwrapped my furniture I noticed several items had been damaged. The back of my sofa was ripped off, the bottom has tears in the fabric, and the bar at the bottom of the sofa bed is bent. The put packing tape on my leather ottoman which caused damage when it was pulled off. My son's 7' trophies (which they packed) were destroyed! They even delivery someone else's box spring to my matress. I called to speak to someone about it the loss and damages and was put on hold for 15 minutes and then disconnected.
Warning : DO NOT DO BUSINESS WITH GRACE VAN LINES!!!!
