Go Pro Vanlines does Magic!! But only to their advantage (and customers disadvantage)
Manu S
Submitted this review about
Go Pro Vanlines
Review made Live: 9/27/2014 11:00:00 PM
Seriously, they converted my 450 cu ft load into 715 cu ft load.
I took their service to move in June 2014. First the good things -
Sales Personnel were always available to talk. Within a short notice they gave me service and their pickup truck was also on time. The delivery was done in a reasonable timeframe (as promised)
Now the bad part -
Dealing was very smooth… until the pickup truck arrived.
The pickup team was stubborn, they would not listen to anyone. Their main guy (Moses) refused to blanket and shrink wrap the furniture and said his job was only to load on truck. Team started blanket wrapping it after I talked to their office. Still they were just lazy in wrapping many items. They would not bring the tables apart. They did not open 2 full size bed frames and put them directly on the truck. Upon reminding again and again for each furniture, they threatened to leave the furniture behind. Clearly looked that they wanted to pack everything as loose as they could. I knew my load around 500-550 cu ft (as I had moved 6 months back), but they booked me for 715 cu ft!!, all due to their fine art. Even in the end, that threatened to leave the goods behind. Problem is you cannot do anything if you are flying the next day.
When my stuff got delivered, I was amazed and horrified to see my "small" load. Most things were openup up and repacked again to fit in almost half of the volume! Such cunning folks. And furniture was thrust in to its limits. I had 4 bicycles which were pushed in any available space in between, all scratched. Result - bed frame broken, furniture scratched, paint chipped off. I measured the volume it took in the delivery truck (it was only 450 cu ft)!!
Now when I called their office to talk to their Manager (Alex) about it, this guy behaves he if has been doing a big favor till now. I told him I was overcharged because furniture was not packed well and finally things broke, over which he quips "I am here to do business and not to provide service for free". He said he will give me discount if I give him a good rating on yelp. Initially I fell for it, but probably chose to not take the money and give an honest opinion here. I feel that many positive reviews here are just a trap from this company to give a discount.
Stay away from his company, they initially give you low price, book you for high price upon loading, then give some pittance of discount in exchange of good reviews.
