Move from Hell.
Sandra Bayne
Submitted this review about
Go Pro Vanlines
Review made Live: 11/7/2014 4:04:00 PM
This was the move from Hell and more. Started out with another moving company and at last minute they called and said they couldn’t be there to pack on the day stated. That left us with trying to find a mover that would be able to pack us up the next day; new owners were to move in the following morning. Called GoPro, they said sure they could pack us up the next day, I gave them a basic list of what was needed to be moved, also stated I had packed 70 boxes and only furniture, large items and my china cabinet things and kitchen dishware needed to be physically moved to the truck. I was quoted $4000.00, being a flat rate at $3.25 per cubic foot. They arrived the next day as promised. They packed everything into a 24 foot truck which can only hold 1400 cubic feet. We were told at the end that our corner 8 foot entertainment center didn’t fit and they tied it onto the back of the truck. I couldn’t object, we had to get out of there. I was then presented with a bill of $7762.00. Wow! Way over the estimate. The leader showed me a bill for packing supplies for $2084.20. There is no way tape and bubble wrap and a few boxes run that much. Also, they never presented me with their figures on how many cubic feet they were billing me for. I was stuck, had to agree to the move, they had my stuff and we had to get out. Had to pay them 2/3 of the bill. We moved from northern California to northern Arizona. After 10 days the movers got to our house. Demanded payment immediately then started unpacking the truck( a 52 ft. semi) Actually they were throwing things off the truck then midway decided to quit bringing items and boxes into the house and just leaving stuff in the garage. They refused to put furniture back together (which in the contract is states they would). Boxes that were marked this side up, and were packed by them were upside-down, boxes marked fragile were ripped and dented. Two out of three mirrored pedestals were totally shattered. I saw in the front yard where one had been thrown off the truck and pieces of mirror were on the ground. The entertainment center was destroyed, two out of four doors torn off, base totally missing, shelf torn out, Trim on the top was torn off and missing. About 35+ items were broken. To get paid for the missing items, I had to sign a document stating I would not talk about them, so I will not talk about the missing items. The driver of the delivery truck refused to give us the bill of lading, manifest and inventory.(which is needed to file an insurance claim). It took from July 20, 2014 until October 14, 2014 to have the company finally pay for the items they agreed to pay for. I had to file for the insurance, GoPro said they would provide them with what they needed (only covers 60 cents per pound of damaged item) . On October 17th I received a release and settlement from the insurance company saying they would only pay $201.00. That’s absurd!!!! I even looked the weight up in the AMSA table of weights. The insurance company, Anthem, is way off. They also demanded that I sign a release to not mention any complaints or actions of GoPro. Well they can keep their $201.00. I believe the term is extortion. I want to protect any other persons who are looking for movers. I called their company 21 times. Spoke with Alex, Bennie, James and finally Nathen, who did take action and I appreciate that. I was lied to throughout the whole process.
