Very Bad Experience
Daniel Brasuell
Submitted this review about
Go Pro Vanlines
Review made Live: 10/23/2014 2:13:00 PM
Several things about our experience were very bad:
1) After loading the leader couldn't remember where they began loading from to measure the volume from, he estimated and ended up charging us ~$900 additional for volume upon unloading we proved we did not use. It took us over 1.5 months to actually get the refund.
2) They damaged my door way badly while trying to get a sofa out of it. They had two guys pushing as hard as could be. The leader came over, made a slight adjustment and it slipped right out. The insurance did not cover the damage to the house.
3) They lost a bag although they claim all were delivered. One was not. The insurance of course gave pennies on the dollar.
4) They broke furniture, they broke a desk, a TV stand, and 2 of 4 kitchen table chairs. Additionally several things in the boxes were broken. I found them standing on a box and crushing it while trying to load. Of course insurance did not cover the items broken in the boxes as "they were self packed."
5) They were early to the agreed upon drop off time, my wife rushed home and got there 15 minutes after them and was charged ~$200 for being late. The actual moving team did not show up for 3 hours to actually unpack the truck.
6) The packing materials were a rip off. We were not told that all sofa's had to be wrapped with plastic and tape, nor the desks and other furniture. Plus a box for 2 mirrors and a painting were $80 each for a "crate" that was no more than a box that was heavily taped. they even charged us for a mirror box and packing that they left at the house (and never actually packed, the mirror was sitting next to the box). Of course we got refunded (1.5 months later) for that box... but the mirror was given to a friend as it was too late to move or sell. Overall we paid ~$750 for 4 boxes, wrapping material, and tape.
7) Upon drop off they demanded we pay with a cashier's check. They gave us 1 day notice of that.
8) The overall price was 110% higher than their estimate.
9) they would not give us any of the refunds we mentioned above until we signed a form saying we would not sue them for more. Seems like a set up... rip you off so you agree to that to get your money back before you find all the stuff missing and broken.
Very Displeased overall. Lesson learned... get a in person quote so it is accurate and get the upgraded insurance... oh, and don't use these guys.
