Very frustrated with this company
Alisha nichols
Submitted this review about
Go Pro Vanlines
Review made Live: 7/16/2014 4:06:00 PM
We set up a date and time with the representative to pick up our stuff. I made the choice to pack my own stuff and they load it. I put everything in my garage for easy access. The only thing they had to move was a dresser up stairs. As the one person pushed the dresser down the steps he bashed it into the wall causing a big hole. The mover said nothing and carried on. At the end I asked what they were going to do about it and he acted like he didn't know about the hole at first then later said sorry he did that. They made us use their large boxes $30 each instead of the boxes we had our stuff in already. They charged us $5 a roll of tape and went way over board with it. The cost was estimated to be 1,680 in the end it was 2,168. Once they loaded everything and left our house we found they had tossed all the empty tape rolls all around outside. They dumped a huge pile of their trash in our front yard and took off. I contacted the company immediately to discuss what they had done. On the phone with the company I was told to send pictures as I did right away. I was told on the phone id be contacted by a manager about what the movers did. It has now been 10 days and no manager has contacted me. I have called and emailed them multiple times requesting to speak to a manager and I'm told they aren't working. I trusted this company with everything I own and now that they took my money I can't get ahold of anyone. I thought it was cheaper than the rest but in the end they piled on the costs making it much more. I'm very disappointed in how they are running their business and I will caution anyone to use this company to move.
