Late, Rude and More Expensive Than Quoted
Torri Oats
Submitted this review about
Go Movers NY
Review made Live: 2/7/2009 11:58:00 AM
We purchased furniture from a private owner in Queens and needed movers to bring it to our apartment in Manhattan. Our appointment was for 12:00 on Friday, February 6. The appointed time came and went and there was no sign of the movers. We called and were told they were running 45 minutes behind schedule. That was fine. Our new time of 12:45 came and went and around 1:00, we called about the delay. That time we were told that there were three trucks in the area and it would be another hour. For our inconvenience, they knocked $40 off the price, so we were then expecting to pay $280.
The new time came and went and still no sign of them. Finally, at 3:00 three movers showed up. Keep in mind we had to work around the owner's schedule as well, so not only were we inconvenienced, he was inconvenienced. We spent half the day chasing them down.
Once the movers arrived, they were very diligent, but slow. At the time of the appointment, we were told that they would wrap one delicate item for free. They wrapped the one piece and asked if we wanted two other items wrapped that were rather delicate, but could have gone on the truck. They did not mention that each box would cost $22! That was our mistake for not asking.
We also had to coordinate the move with our super to ensure the elevator was protected. The movers arrived at our building just before 6:00. They gave us the bill before they would unload the truck. They told us it would be $576, which refused to pay. At this point, they had only worked 3 hours, yet they were charging for 5 hours. Then, there was the issue with the wrapping. I told them that we were told one delicate item would be wrapped for free, so they knocked two boxes off which lowered the price.
I then called the office and spoke to someone named Max. I tried to explain to Max what we were told, which was a maximum of $320 for four hours, three men with travel and tolls included. He didn't want to hear any of it and started yelling. "Do you expect the men to work for free?" "Do you think they're going to magically fly from one location to another?" "I know Jane didn't tell you $320!" "Maybe you had more than what you told her!" I ended up hanging up on him.
As I was walking to the bank, we received a call from someone else at the company who apologized for Max's behavior and lowered the price to $500. By the time I arrived back at my apartment with the money, the movers only had one more load to bring up. They were finished by 7:00, less than 4 hours after they arrived, yet we had to pay for 5 hours. We gave the workers $20 each.
I have moved several times and I have never had any issues with the moving company. The last time, in fact, the movers worked a little over 4 hours, but they only charged the quoted amount. This company moved a desk top, desk, two nightstands, three lamps, a mirror, a painting, a bench and a sofa, broken in to four small sections. There is no way that this could have taken 4 hours plus travel time. They unloaded the items in about 15 minutes! The problem with this company is that they lure you in with a low quoted price and then charges all of these hidden fees. I will never use them again and recommend avoiding them at all costs!
