I would not recommend
Todd
Submitted this review about
Go Movers NY
Review made Live: 8/3/2009 11:26:00 AM
I have never written a review online for anything before today. However, I felt compelled after my recent horrific experience. I would never recommend anyone to use this service. First off, I was told that the movers would arrive at my place between 8:00 and 8:30 am; however, they did not arrive until 10:00 am. This in turn, caused me to lose my reserved elevator time in my new building. Therefore, the job took much longer than it should have. The company stated that "it was not their fault that they had to wait for the elevators" even though it was their fault by showing up an hour and a half late for the job. Secondly, I was overcharged for packing materials (I was told it would be $12 for wardrobe boxes, but they charge $15 and then I was told it would be $15-$20 each to wrap a mirror and television IN BUBBLE WRAP, but they charged around $60 total to wrap them in CARDBOARD BOXES). At the end, the movers did not complete the job. They did not unwrap my television or mirror and they did not put my desk back together after they took it apart and they did not re-attach my mirror to my dresser. They demanded that I pay extra for going over the labor time that I had paid for and they stopped moving my stuff until I paid. Again, the only reason I went over the labor time was because they were so late. For reference, I had moved from NJ to NY with the exact same amount of items to move the previous year, and that job took a total of 5 hours including travel time. Go Movers took 4 hours to move a half mile down the road. Last but not least, I was told on the phone that I could pay by credit card; however, the movers insisted that I pay by cash, which caused me to have to find an ATM location to withdraw money. When I called the management office to complain, the gentleman on the phone was very rude to me and discredited everything that I had to say. About the only good thing from this move was that I know one company that I personally will never use again for future moves.
