Horrible Experience
Margie
Submitted this review about
Go Movers NY
Review made Live: 9/9/2009 3:10:00 PM
I greatly regret not having looked for reviews on this company prior to scheduling my move with them. I booked a week in advance and was told that they would be there no later than 1:30 pm on the day of my move with 4 men and a truck. I later called back to request an earlie move I was told they would most likely be able to be there earlier (I should have realized they were just saying this so that I wouldn't schedule with another company.) On the day of I called and was told that they didn't know who would've told me they could be there earlier and that it was "impossible." Stressed because I had to reserve the elevator in my building and could only get a slot from 2 to 5 pm, I accepted that answer and said that it would be fine as long as they got to my apartment by the time I had scheduled, 1:30. Of course they said that would be fine. They did not arrive until 3:30 pm. I called numerous times and was threatened with them cancelling my move. Then I was told that they were going to charge me $90 for packing an armoire, eventhough they clearly told me that I could have one thing packed for free. Apparently they will only wrap a "medium size" piece of furniture, which they failed to mention. The dispatcher was extremely rude, in fact at one point he told me to call the people that scheduled the move before mine to complain to them. I am going to make it my life's mission (ok, maybe not my entire life but I will dedicate time to this) to truthfully review this so called company in as many places as possible in hopes that others will see this before they make the huge mistake of hiring these people. I would also suggest that anyone that has had the misfortune of dealing with this "company" contact the Better Business Bureau to file a complaint.
