FlatRate: an aweful experience
Chris Kummer
Submitted this review about
Flatrate Moving
Review made Live: 2/20/2009 2:31:00 PM
If you really care for your furniture, don't use Flatrate! We recently moved from NYC to San Diego and had to deal with extensive damage, negligence which resulted in loss of two moving boxes (here goes your favorite cloth!), and misleading information which caused the insurance company not to pay for part of the damage. Flatrate refused to offer a partial refund for all the trouble and loss (and there was plenty) and was not willing to accept responsibility. And although we liked the all-in-one price, we didn't like the dirty, disgusting, fluid stained blankets in which they wrapped parts of our furniture. Overall, a most disappointing experience that resulted in substantial monetary loss despite extra insurance.
