We have all heard horror stories about movers... I was very reluctant to use a moving company for my move because of such stores and inquired about uhaul costs. I received a phone call from flat price. At first i explained to them that i don't want movers, but once i had spoken to the representative, she had insured that i got all of the quarantees, inclusions, and exclusion in writing. She was completely honest with me; told me exactly what i would be paying for my move, and even threw in some free materials. It was an amazingly easy, head-ache free experience. My best advice to everyone using this company is to be as detailed about your move as possible, and you will get the same kind of response in return.