DO NOT USE!!! VERY POOR SERVICE
Lisa
Submitted this review about
First-Call-Movers
Review made Live: 6/15/2013 1:37:00 PM
I was contacted by First Call Movers to bid on my move from GA to FL. The sales person was great and made me feel comfortable with my decision to go with them. I was told by my sales person; Jorge that my items would be picked up 1 day and delivered in the next 24 hours (per my contract - showing move dates) but my items took 8 days to be delivered. My charges were not suppose to change at all per the contact it states "the total price will be the same as the price listed on this agreement if your inventory has not changed and if you do not require additional services" My total move increased by $700 and my inventory was actually less and when I tried to call First Call... Of course no one answered because it was a Saturday June 1st.... Why would anybody be in the office to answer on June 1st??? Previously to my movers showing up I was told I would receive a call 5 days before my move... No called. I had to call First Call Movers and still did not hear back from anyone till 24 hours before my move. If I could of cancelled at this point I would have. Since I was "stuck" will the movers at my place I had no choice but to proceed with the higher price. When my items were delivered I was missing one of my most expensive boxes, all my boxes were damaged along with my furniture. I was in tears at this point! It then took 48 hours for First Call to even contact me back after I called them to report this and the advised me to deal directly with the mover. WOW was I in for a shock. First Call advertises that they are a 1 call shop, but why did I have to contact my mover who picked up my items, my mover to deliver the items and now again when my items are damaged I had to contact the movers myself. This is NOT a one stop show. I'm awaiting for the insurance company to contact me back regarding my lost and damaged items (which they are allowed 30-90 days), but this all has been such a disaster and a very high unexpected cost. The customer service I received from their call center was unacceptable; I was hung up on numerous occasions and was placed on hold for very long waits. I even tried to reach my sales person by email, but of course no response. I would never recommend First Call Movers or use them in my future moves.
