This was a terrible experience
Mary Halpert
Submitted this review about
First Call Movers
Review made Live: 7/15/2012 10:00:00 AM
Our moving experience with First Call Movers of Ft. Lauderdale, FL, and AmeriSouth Relocations of North Bergen, NJ
1. Contract said that they did not charge for packing materials; they charged us almost $700 for packing materials.
2. Did not show up for scheduled appointments or cancelled or rescheduled over 10 times
3. After specifically stating that they must have a money order, late the night before the scheduled delivery, the driver said that it must be cash, so the money order needed to be cashed in early the next morning for the delivery to happen.
4. Driver said that he was offered $1000 by the moving company to take belongings; when client said that he would tip driver generously instead, driver asked "how much?"
5. Driver stated that they had had the furniture so long that they were going to charge for storage.
6. Added $250 for delivery delay (even though they didn't show up for the appointment time on Thursday, July 5 at 3:00 p.m.) or the next scheduled delivery (Friday, July 6 at 7:00 am), or the time after that (Friday, July 6 at 5:00 pm).
7. Did not reassemble furniture as stated in contract. When driver asked by client to reassemble, driver stated that he did not have tools.
8. When the moving was company called, the conversation went as follows:
Me: Your driver said that he didn't have tools to assemble the furniture, but it is part of the contract.
Moving Company: Why didn't you ask about it?
Me: We did.
MC: Why didn't you lend the driver your tools?
Me: They were packed in some box that's somewhere in the apartment.
MC: Why don't you hire a handyman to put things together?
Me: Then will you reimburse us for the cost of hiring someone to do what was in your contract to do?
MC: I don't have that authority.
Me: May I speak with a supervisor?
MC: No.
Me: No?
MC: I AM a supervisor.
Me: How will be able to have the furniture put together?
MC: I don't know. I can try to call the driver again, but his voice mailbox is full and I can't leave a message.
Me: Then how can we know when we can have someone fulfill that part of the contract?
MC: I don't know. That's why I suggested that you hire a handyman. It's summertime, so they are very busy.
Me: That is not acceptable.
MC: That is all I can do.
Me: That's all you can do? That's all you can do?
MC: You keep repeating yourself and raising your voice. I will not be part of an argument. Have a nice day.
