We contacted Father and Sons moving to move a bed room and dining room set from Hopkinton, MA to our home in Pelham, NH. We were given a quote for $607.20. We contracted 3 hours of work with a 3 man team; $138 was included in the quote for travel time.
I was out of town, so my wifewho was 6 months pregnant at the time, was at our house in Pelham to receive the furniture. The movers where contracted to begin moving in Hopkinton between 8 and 9am, the movers arrived 15 minutes late. It took them approx. 3 hours to pack the furniture. They called my wife to let her know they were going to be using some "packing supplies" to secure some of the furniture, to keep it from breaking. During the move a granite top to one of the night stands that was packed in butcher's paper, broke into 3 pieces. When the movers arrived to our house in Pelham, it took them another 3 hours or so to unpack the furniture, while bring the armoires to the second floor bedroom there was damage done to walls and stairs. Before the movers would remove the dining room furniture one of the movers asked my wife to settle the bill. The bill was for $1572.50. They charged us $234.00 for moving supplies, which consisted of packing tape and butchers paper, no bubble wrap, cardboard or anything that would actually protect our furniture. They charged us a $200 "heavy lifting" fee. When I contracted the move they told us they do not accept checks or credit cards and to have a cashers check or cash. We had a cashers check for $500 and my wife had another $300 in cash. When my wife told them she only had $800 the mover told my wife that they would take the furniture that was not yet unpacked, bring it to their shop and we would have to pay a storage fee and a redelivery fee. My wife gave them our credit card and they charged the remaining balance on our card.
I have tried to contact them numoures times and have yet to hear back from them, I can not believe a moving company can get away with this kind of unethical behavour. I have contacted both the attorney genrals office and the better business bureau.
we are still fighting with Father and Sons insurance company on getting our walls fixed and replacing our broken night stand top. 2 great stories this week about father and sons....
http://boston.cbslocal.c...
and
http://www1.whdh.com/new...
