GREAT CUSTOMER SERVICE
Alison Priest
Submitted this review about
Express Vanlines
Review made Live: 10/27/2013 11:20:00 AM
Reserved with Express Van Line out of NV after doing some through research. Company seemed well put together. I like everything Jason had to say, I read these same reviews and now I find myself writing one.
I think its great how there are still some companies that take pride in their work. Express took care of us on this move in several ways. The most important way was that our truck had been delayed due to what I believe was another person changing their dates. We were notified and we were ok with it the only issue was that we were going to have no where to sleep.
We got a call from Express stating that they would pay for 3 days in a hotel for us, this was mainly because I stressed to Jason the fact that we just had a baby. To my surprise they had set up arrangements for a local hotel in my area, the only thing we had to pay for was lunch and dinner as breakfast was included. Most companies would not have done this for us.
I decided to write this review because it was very touching to see that companies still do care, I have hear horror stories and I wanted to give this company credit for stepping up and taking care of us, Thank you Express.
BTW, the team of guys were magnificent. We have everything we need now and thanks to your company, we can start our new lives on the right foot.
Again thank you in behalf of Allison Priest and NEW family.
God bless.
