SUMMARY FACTS: Irreparably damaged over $3500 goods, estimated date of delivery was 2 months later, only way to contact them was through complaining to the BBB.
mcfly1985
Submitted this review about
Express Cargo USA
Review made Live: 3/2/2014 8:51:00 AM
SUMMARY FACTS: Irreparably damaged over $3500 goods, estimated date of delivery was 2 months later, only way to contact them was through complaining to the BBB.
Used this company to ship all our stuff from USA to UK, after packing it (the large things inadequately) they gave us an original estimate of 6-9 weeks to get to us, it took over 3 months, during this time they did not return calls, they did not reply to any emails making us aware that it was on its way or going to be delayed. As other reviews have said the only way to get them to answer you is by filing a complaint with the BBB. After complaining to the BBB we finally got an estimate of a delivery date and an excuse of "the Christmas time is slow and therefore delayed your shipment". After waiting 3 months we finally received our stuff of which they irreparably damaged bikes, tables, chairs (legs broken off), and guitars, from the looks of things the pallet had been roughly treated. I am sure the testimonials on their website must be fraudulent as they are a horrific company to work with.
DO NOT EVER USE THIS COMPANY EVEN IF THEY ARE CHEAP YOU WILL PAY FOR IT!
