Nebraska to South Africa
David R
Submitted this review about
Express Cargo USA LLC
Review made Live: 12/4/2012 4:06:00 PM
Back in March I had quite a big move and was very pleased with the outcome of my shipment. I had 3 vehicles and a 4 bedroom home, fully furnished. I moved from Omaha, NE to Durban, South Africa. Before choosing a company, I was scared by some of the things I had read online about many of the moving companies. Everyone had something negative written, but I’ve learned to distrust online blogs and reviews because most of the time it’s people ranting and raving simply because they’re upset about something unrelated to the company itself. After I decided on 3 companies, I checked their licenses with the FMC and then checked the complaint record on the BBB. Of the 3 companies, only Express Cargo had an A+ rating. They still had some complaints filed against them, but all were resolved according to the BBB which was most important to me. I’m in the hotel service industry and I learned a long time ago that you can’t make everyone happy. Not to mention the fact that those that are happiest never post reviews. This is precisely why I’m quoting mine. Moving in general is stressful, so I wasn’t prepared for a move across the world. The staff at Express Cargo was very helpful, answered all of my questions, and made sure that I was informed along the way of any issues. We opted to have Express Cargo handle everything, the packing, the loading, transporting of the vehicles, ect. The team they sent over was very professional. I was especially impressed by how Moses’ crew handled my family’s belongings as if they were their own. Everything arrived in Durban and we were put in contact with Stuttaford in South Africa. They worked very well with Express Cargo in order to make the process as easy as possible. When everything was delivered we were relieved to finally have our things and as we unpacked were even more pleased that there was hardly any damage. Nothing was broken, but there were a few knicks and dings here and there. Gladys sent us the insurance claims form with complete instructions, but my husband and I decided we couldn’t really meet the deductible since most were just knick-knacks. I guess that’s to be expected as we were told that items can shift slightly during transit. All in all, we were thankful that we took the naysayers with a grain of salt and looked deeper into a company’s character instead of relying on biased and possibly unfounded reviews online. We hope this helps others out there that are planning their move overseas.
