Amateur & unprofessional movers
Kenneth Hyde
Submitted this review about
Elite Moving & Storage Inc
Review made Live: 11/17/2015 11:11:00 AM
This moving company started out great. Their sales rep. was incredibly nice and considerate. He set everything up and was extremely professional. He even let us pay by debit card. However, the day of the move the movers arrived four and a half hours late. When I called the manager to ask why they were so late he began to scream at me using choice words because he thought I was being "ungrateful". He then decided that our move had gone over on time, which it had not yet, demanded cash for the entire move, not just the overage of time. I tried to explain that he already had our payment via debit card. I even offered to pay the overage of time in cash. He seemed to think that a debit card and a credit card were the same thing and demanded cash even though they already had our full payment except the "overage of time". It was now almost midnight. He threatened to take the truck with our belongings back to the warehouse and charge us for storage. So we went to an ATM and pulled the cash. The movers did not speak English, so they could not write me a receipt. The company did refund the debit card eventually. The manager is extremely unprofessional, and he screams and does not listen. I really had a very horrible experience moving with Elite Moving & Storage Inc.
