Not So Elite Moving and Storage
Jeremy
Submitted this review about
Elite Moving & Storage Inc
Review made Live: 12/29/2014 2:15:00 PM
My experience with Elite Moving and Storage started out wonderfully. The representative that I dealt with was very persistent, which is partly why I had decided to go with this company. Jennifer was very friendly on the phone, and seemed very knowledgeable when I was speaking with her. It wasn't until after I paid my $100 deposit, and my move date was getting close, that the experience began to change. I no longer was able to deal with the initial customer service representative that had handled my quote, and the customer service representatives that helped me over the phone showed an entirely different side to the company. The first time I called with questions, the representative that assisted me was extremely rude and completely unhelpful. I simply had questions about my pickup date and the cost of the move, which albeit had been included in my welcome email; I just had some clarifying questions to ask, which have still remained unanswered to this day. I was completely blown away by how unhelpful they were after I had already paid my deposit - I was tempted to cancel with Elite and go with another company, but unfortunately by this point it was much too late for me to get another moving company. Just before the move I was awaiting a confirmation call to confirm the date for pickup. Initially I was told that the confirmation call would come 3 business days prior to pickup. My pickup was scheduled for Sunday, December 7th, so I was expecting a call by the Wednesday before. That call never came. I attempted to contact Elite, at which time I was rudely informed that I would receive my confirmation call that coming Friday by no later than 4pm, and to not call them again because they don't have any information about my pickup. What they didn't clarify at that point was that it would be 4pm Pacific time, not Mountain Time. Because of the lack of confirmation until close to 6pm my local time, this was a very stressful, wondering whether my move was going to be happening that weekend or not. On the day of my move, the personnel were very prompt, arriving only 15 minutes after the quoted time-frame began. The time-frame was between 3-7pm, the driver arrived by 3:15. My move was a very small one ( I was moving out of a nearly empty studio apartment), though for some reason it took the movers close to 3 hours to load the truck. During the initial quote process, I was quoted approximately 150 cubic feet at $6 per cubic foot, which was estimated at approximately $1050. However, when the movers arrived and loaded my items, they realized it was going to take up more space than was originally thought. This somewhat confused me, considering I had removed several items from my move, including a full size bed and box spring. To me, by removing items from the move, my items should have taken up less space than was quoted. My guess is that the quote was highly underestimating the amount of space my items would take on the truck. Because of this oversight, the cost of my move was doubled from $1050 to nearly $2150. Within that amount I was charged $75 because my apartment was on the 2nd floor. They included 12 stairs in the cost, but my flight had 13 steps so I was charged the differential, plus an additional $62.50 because the front door to my apartment was an additional 7 feet more than the 75 feet included. After my items were picked up, I was told that I would receive my delivery within 5-7 business days. It was 15 business days, 22 actual days before I received my belongings. The people that delivered my items arrived exactly when they said they would, after I finally got my confirmation call the day before my delivery. Many of my items seemed to be damaged when the took them off of the truck, and I am missing at least one box. The boxes were in a deplorable condition, nearly every single one of them smashed, bulging, and open, and the contents within many of my boxes were shattered. The driver himself admitted that the items on the truck sometimes are handled without any concern for the items they hold. To me, this seems highly disrespectful and unprofessional. In the end, I would never, ever go with Elite Moving again. I think next time I will save a little money, work a little harder, and rent a U-Haul to move myself.
