Worst experience of my life
Ben
Submitted this review about
Eco-Vanlines
Review made Live: 12/15/2011 12:43:00 AM
This is what happened to us in brief. These movers took 46 days to deliver our stuff. They told us it would be delivered in one week, but the contract they brought said that the guarantee was for delivery in 30 business days (which didn't happen either). At delivery, we asked for $30 dollars for every day of delay as it says in the contract, but they threatened to take our stuff back if we didn't pay the whole amount in cash or money order.
The moving truck did not have Eco Vanlines on it. It was a Budget truck.
They originally had said that they would assemble our furniture after delivery, but they dumped all boxes in the lobby of our apartment and charged us extra even to bring it up to our apartment.
Some of the boxes had holes and rodent droppings in them! They were damp too. Obviously, we had to throw away lots of things.
Their customer service is the worst I have ever seen. During the 46 days of waiting for delivery, we were calling them almost everyday asking where our stuff is. They would say they would call right back after checking the status, but that never happened. One person actually said to me "you sound like a young healthy guy, why didn't you move it yourself?".
We were having a baby and we had a lot of baby furniture, clothing, bottles, and stuff and we really needed an early delivery. I begged them to deliver our stuff on time. We ended up buying everything again. Please, learn from our experience, and do not use this company. Dealing with Eco Van lines is probably one of the worst experiences of my life.
