Unreliable and Poor Customer Service
Frustrated Customer
Submitted this review about
Eco-Vanlines
Review made Live: 3/20/2012 10:12:00 AM
Like many of the reviewers on this site, I found this company on the Internet. I was drawn to them because of the "Eco" in their name as I am conscience of being socially responsible whenever possible. There was nothing particularly sustainable about their practices or their service. Regarding the actual move, they didn't do anything they said they were going to do. I didn't not get the 24 hour in advance call that I was supposed to get to confirm the pick-up time. The driver just showed up at my door. The movers came into my home and began assessing the scope of the move and wrapping furniture. The next thing I know, one of the movers is in my upstairs bathroom defecating! As they left, the driver/foreman and I agreed that he would deliver my items at 2:00pm on the following Friday and that I would get a confirmation call 24 hours before delivery. Of course I didn't get the confirmation call so I gave the driver a call at 11:00am on Friday. I was at that time informed that they would not be arriving at 2:00pm as promised, but closer to 5:00 or 6:00pm. When I called my salesperson Matt to find out why my delivery was being delayed, he was unavailable and the receptionist was rude and disinterested in my problem. I did receive a call from the dispatcher Iran (sp?) who only made excuses and was also rude. My items were not delivered until 9:00pm on Friday night. They were dirty, crushed, broken and one box was missing. I was told that the delay was because they had to wait for another customer who didn't have the money when they arrived. NOT MY PROBLEM! The excuse for the missing box was that my items were removed from the truck and perhaps it didn't get reloaded with the other items. Really?! I have tried repeatedly to reach my salesperson Matt but have not received a return phone call. I still do not have the missing box and have no idea whether I will ever see it again. DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY. They are unreliable, dishonest, bad business people and they provide terrible customer service.
