HORRIBLE!
Jared
Submitted this review about
EZ Movers
Review made Live: 10/20/2011 4:49:00 PM
HORRIBLE! Please contact me if you are even considering using this company. I am happy to forward anyone a .pdf comprehensive of my claim and the sheer disrespect demonstrated by their claims department. This will include receipts; photo evidence; signatures from their delivery men acknowledging severe damages; presentation of loss; an Excel table illustrating damages and what their respective reimbursements should be; and full e-mail threads between their claim representatives and myself.
E-Z Movers have breached their contract. The metrics used were arbitrary and did not account for the appropriate size (excessively small) to reimburse at the contractual $0.60 per lb. Over $2400 in damages, and I was provided a take-it or leave-it $87 offer. Several of my items never arrived. Both of my couches were torn; kitchen table did not arrive; mattress has mold around the perimeter; two bookshelves arrived as a pile of split boards; and my TV pedestal destroyed, which in effect, is a ruined TV as it is not wall-mountable.
Prior to the damages, the foreman completely took advantage of me. He conned me into paying him $200 cash to avoid a long-carry charge. The charge should never have occurred as the truck was within 40 feet of the stairwell and the first three stories do not add long-carry charges according to their contract.
The delivery arrived nearly two weeks later than promised, which is a long time to sleep on an air mattress. I processed the claim almost immediately after my items arrived at their destination. Pictures were taken with the delivery men still here, and all damages were signed off on. The claims department informed me of the formal process for entering a claim and I followed their protocol. I filled out their presentation of loss form and returned it with all of the necessary documentation including photos. Nearly a month after initializing my claim, I inquired with the claims department as to when I should expect a final verdict and whether further evaluations were necessary. I was informed by their claims representative they had up to 120 days to fulfill a claim. I held onto all of my broken items for over 90 days when I finally received a letter in the mail from their claim representative with the audacity to state that my claim had been denied in its entirety. E-Z Movers cited “Except in cases of negligence of the Mover or party in possession, Mover shall not be liable for any fragile articles injured or broken, unless packed by its employees and unpacked by them at the time of delivery” and “E-Z Movers cannot accurately assess the quality of the packing of these items, therefore these items are being denied”. I paid an extra $550 to have their movers package all of my items with their materials, placing any liability on the moving company to which they denied. I replied to the claims department the day after receiving the letter and acknowledged that I had in fact, purchased their materials and packaging service. I received a second letter a week later with an offer of $87 for nearly $2400 of damaged goods. According to their weighted reimbursement, I should have received nearly $700. Still a far cry from the damages incurred.
Unfortunately, their helpful service upfront provided by their relocation specialist was entirely negated by their claims process and subsequent customer relations experiences.
I have black-listed E-Z Movers from our Fortune 300-sized health system. No physicians, directors or administrators will be reimbursed for the use of E-Z Movers during their move. I suggest you do the same.
