DO NOT HIRE E-Z MOVERS!
JR
Submitted this review about
EZ Movers
Review made Live: 8/15/2011 11:13:00 PM
Using E-Z Movers for my move from the Midwest to the East Coast was absolutely the most irritating experience in my life. I once spent an entire day detained by Chinese border guards who wouldn't let me back in Hong Kong and that was more pleasant than dealing with E-Z Movers.
When they first sent me my contract, my pick-up date was incorrect; it was a month off. And my delivery address was incorrect. I called them to get a corrected document to sign. They immediately sent me a contract that corrected the address but not the pick-up date. So I had to call again.
I was given an estimate of around $1150 based on just under 300 cubic feet. I ended up having less, but the price was not reduced. In one of my initial conversations with one of their sales people I was told that if the back of the moving truck was more than 75 feet from the door of my residence it would be $75 per 100 cubic feet, but that that charge was only possible for delivery. When I read the contract it seemed like it could apply for both pick-up or delivery, so I called to clarify. The woman I talked to assured me it was only a potential delivery charge. But sure enough, when they came to pick up my stuff, they added on a "long carry" fee.
E-Z Movers uses a delivery window for long distance moves that is 10 business days long. I was told by four different people at E-Z Movers that my belongings would go into storage until I requested them to be moved. On my pick-up day, the movers had me enter a date on a form that he said was the first day my things could be moved from storage in Skokie. I asked him twice to clarify if the date I wrote down was a first date to be moved from storage or a first potential delivery date. He repeatedly said the date I wrote down was an authorization date for my things to be moved from storage and NOT a delivery date. After the movers left I called the office to confirm and another sales person said the date I wrote down, August 10, was the first date my thing could potentially be moved from storage to be moved out east and that I could change it as late as August 9.
On August 6 I received a phone call from the driver saying he was ready to deliver to me on August 7. I told him that could not possibly be correct. He looked at his paper work and admitted that my things should not have been on that particular truck and should have been in storage. No one was in the office on that Sunday and I could not even get a hold of a dispatcher. On Monday, August 8 i spent over four hours on the phone with E-Z Movers trying to figure out why my things had been moved without my knowledge or consent. The woman I ended up talking to let me know that the date I wrote down was really a first possible delivery date. I stated that I had asked about what this date meant several times to multiple people and that they had all indicated that it was a "move from storage" date and NOT a delivery date. She told me that I was mistaken and no one had told me that.
I was still in the Midwest and had no intention on going out east for at least a week. I asked if I could have someone else open my apartment for the movers. She said it was possible but I would have to pay them using a wire transfer and that I would want to over pay just to make sure I had all other expenses covered. My remaining fee was supposed to be $329. She suggested I wire transfer her $1200. I have no doubt that E-Z Movers would have kept it all regardless of the actual fee. She also threatened me saying that if I only wired transferred $329 and the truck was more than 75 feet from my door, the movers would measure exactly 75 feet from the back of my truck and then just leave all my belongings on the street. I ended up having to drive all day to get out east in time for my belongings to be delivered on August 10. And then a box was missing. The driver let me know that not only was my stuff not supposed to be on his truck, but that the warehouse people had loaded the truck in the incorrect order. He said they'd had to move all my stuff off and then back on the truck twice for a delivery in Manhattan and a pick-up in Connecticut. The driver told me he thought the warehouse people had just never loaded this one box and it was probably still in Skokie. But it's also a possibility that they left it on a sidewalk in Manhattan - in which case everything in that box is just gone.
I called E-Z Movers immediately and beyond a cursory phone call and email, I've received no contact. I advised them about everything that driver told me and they seemed completely unwilling to even look in their storage facility.
E-Z Movers misrepresents their policies and underestimates moving costs as a way to get customers. DO NOT HIRE E-Z MOVERS! It's a much better idea to hire movers that quote honest moving costs and understand what good customer service is. I ended up paying around $300 over my estimate even though I had less cubic feet than I initially thought. I would have been better off hiring a reliable and honest moving company that quoted me a slightly higher price. Shame on E-Z Movers.
