HELD MY STUFF HOSTAGE
Michelle Oldford
Submitted this review about
E-Z Movers
Review made Live: 5/15/2011 8:36:00 PM
Held my stuff hostage at 9:00 at night until I gave them $400 cash! The driver said it was an additional carry fee and he wouldn't let me refuse even when I asked him multiple times to leave my belongings 75 feet from the truck (as the policy states), or even just to take them off the truck.
It was the most horrific experience! I never write reviews and I feel so taken advantage of that I never want this to happen to anyone else!
I chose this company initially, because I was really comfortable with their policies and everyone I talked to on the phone was really helpful and I thought I would be able to budget better since they charge by the cubic foot and not by the weight estimate. I really wish I had read some reviews as I am not the first person to have problems!
The driver arrived over 2 hours after me, after a one day, long distance move. This wouldn't have bothered me except I believe he did it because he knew that the office would be closed so I couldn't call to verify the additional charge he was imposing. I was in tears and had to drive around a new city at 9:00 pm searching for an ATM to take out $400 in cash. I feel completely taken advantage of. I was put in an unsafe situation and when I filed a claim with the company, they didn't take any corrective action.
