Doortodoor - very much recommended
German
Submitted this review about
Door to door
Review made Live: 4/16/2009 4:05:00 PM
When I was shopping for a mover I did a fair amount of research on the web and I found mostly negative reviews of most companies. Since I actually did have a very good service with my mover I'd like to bring a grain of salt and say so.
The business model of doortodoor is very convenient for people moving studios or small apartments: they bring you two containers, and you pack everything yourself - meaning that unless the whole container is lost, no items are likely to disappear due to mishandling. If you can fit everything in one container, you are only charged for it.
The company representatives were very flexible and responsive to changes - eg. they were able to change the date to pick up the container at my place. The only thing that bugged me was the sales representative did not make any concrete promises as to when the item would be delivered (only a target date 2 weeks after pickup) or what would happen it if was late. But this seems to be an industry standard. But they pretty much lived up to their target, except for a delay of a couple of days due to bad weather (which I could verify independently). And the staff was very friendly throughout and seemed genuinely concerned to be helpful. Overall a great move!
